Our highly qualified and experienced team of professionals are chosen not only for their compassionate nature, their honesty, their reliability, and their sense of commitment and dedication, but also for their desire to go that extra mile, taking care to another level.
All staff including office staff are all trained and fully qualified to deliver the necessary care. they are also encouraged to advance their knowledge by attending training courses that cover all aspects of health and safety. This includes emergency first aid, people moving and handling, food hygiene, and safeguarding. We offer college and distance learning courses in specialist areas such as Dementia as well as our own in-house training. We also train carers on pressure sore awareness, and catheter care, with courses led by professional trainers and specialists.
We also have regular supervision, appraisals, spot checks and observations.
Questionnaires are sent out to the people we support on a regular basis and to our care staff. These forms are filled in and sent back anonymously. Our team will review their findings and these will be displayed in graph form in our office, compliant with CQC regulations. All reviews are discussed with management who will observe their findings, and action will be taken to improve the service where required. Our mission is to maintain an excellent service that we and our clients are proud to be a part of.